Shipping policy

1. Order processing

Orders placed before 1:00 pm Pacific, Monday through Friday, are usually packed the same day. Orders placed after that, or on a weekend or US holiday, are packed the next business day. Our standard processing window is 1–2 business days.

You will receive a confirmation email as soon as your order is received. A second email with tracking follows when the parcel leaves the building. If either email is missing, check your spam folder and then write to us.

2. Rates and shipping options

We ship to all 50 US states. Orders of $35 or more ship free by standard ground service. Below that threshold, a flat rate applies.

Express orders must be placed before 1:00 pm Pacific to count as the first business day. We do not currently offer same-day delivery or in-store pickup.

3. Delivery estimates

Transit times begin the first business day after your parcel is handed to the carrier — they are estimates, not guarantees. Weather, carrier volume, and rural routes can add a day or two.

• West Coast: typically 2–4 business days after dispatch.
• Mountain & Midwest: typically 3–5 business days after dispatch.
• East Coast & South: typically 4–7 business days after dispatch.

If your tracking has not moved for five business days, contact us and we will open a trace with the carrier.

4. Tracking your order

Every parcel ships with a tracking number, emailed to the address on the order. You can also sign in to My account and open the order to see its current status.

Tracking can take up to 24 hours to show its first scan after dispatch. “Label created” means we have packed and booked the parcel; it has not necessarily left the warehouse yet.

5. Address changes

We can change a shipping address only before the order is packed. Email hello@draeko.shop with your order number as soon as possible and we will do our best. Once a parcel is with the carrier, the address cannot be edited by us.

Please double-check apartment numbers and ZIP codes at checkout. Parcels returned to us because of an incorrect or incomplete address are subject to a return-shipping charge, and the original shipping cost is not refundable.

6. Lost, stolen, or damaged parcels

If a parcel arrives damaged, photograph the box and the contents before discarding anything, then email us within 48 hours of delivery. We will replace the item or refund it — your choice.

If tracking shows “delivered” but you cannot find the parcel, please check with neighbours and your building office, then contact us within 7 days. We will open a carrier investigation. Replacements for confirmed theft are made at our discretion and may require a police report.

7. Taxes and duties

Sales tax is calculated at checkout based on the delivery address and is shown before you pay. There are no import duties or customs fees on orders shipped within the United States.

We currently do not ship outside the United States. Orders with an international billing address but a US delivery address may be held for verification.

8. Shipping restrictions

• We ship within the United States only, including Alaska, Hawaii, and US territories where carrier service is available.
• We cannot deliver to PO boxes for express orders; standard ground is fine.
• Oversized items may ship separately and could arrive on a different day.
• During launch periods and major sales, processing can take up to 3 business days. We will post a notice on the site if that happens.

9. Questions

If anything above is unclear, or you need an update on a specific parcel, we are happy to help. Include your order number so we can find you faster.