Privacy & data
Privacy policy
A short, honest account of what we collect, why we collect it, and the choices you have. No dark patterns, no data sales, no surprises.
Last updated · November 12, 2026
1. Scope of this policy
This policy explains how draeko collects, uses, and shares personal information when you visit draeko.shop, place an order, or contact us. It applies to the website and to email support, not to third-party sites we link to.
By using the site you agree to the practices described here. If you do not agree, please do not use the site or place an order.
2. Information we collect
| Category | Examples | How it reaches us |
|---|---|---|
| Contact details | Name, email address, phone number | Checkout, account sign-up, contact emails |
| Delivery details | Shipping and billing address | Checkout and account settings |
| Order details | Items purchased, amounts, order history | Created by our store system |
| Payment details | Card brand, last four digits, expiry | Collected by our payment processor; we never see the full card number |
| Technical data | IP address, browser type, device, referring page | Collected automatically by the site and analytics |
| Communications | Emails, messages, return requests | Sent by you to our support inbox |
We do not intentionally collect information about children, and we do not ask for sensitive categories such as health data or precise location.
3. How we use information
- To process and fulfil orders, including payment, packing, shipping, and returns.
- To send order confirmations, tracking updates, and service messages.
- To answer questions and provide support.
- To prevent fraud, verify payments, and keep the store secure.
- To understand which pages and products are useful, so we can improve the site.
- To send marketing email, only where you have opted in. Every marketing email includes an unsubscribe link.
We do not sell personal information, and we do not share it with advertising networks for cross-site behavioural advertising.
4. Cookies and similar technologies
Cookies are small files stored by your browser. We use them to keep your cart working, remember your session, and understand aggregate site usage.
| Type | Purpose | Can you refuse? |
|---|---|---|
| Essential | Cart, checkout, login, security | No — the store cannot work without them |
| Preferences | Remembering display and form choices | Yes, through browser settings |
| Analytics | Aggregate page and traffic measurement | Yes — see below |
| Marketing | Measuring campaigns you arrived from | Yes — see below |
You can block or delete cookies in your browser settings. Blocking essential cookies will stop checkout from working. We honour Global Privacy Control signals where required by law.
5. When we share information
We share only what is needed with service providers who help us run the store:
- Payment processors, to authorise and settle payments.
- Shipping carriers and fulfilment partners, to deliver parcels and handle tracking.
- Email and hosting providers, to send transactional mail and run the site.
- Analytics providers, in aggregate or de-identified form.
- Professional advisers and authorities, where required by law or to protect our rights.
These providers are required to use the information only for the service they provide. We do not sell or rent your personal information.
6. How long we keep information
Order and transaction records are kept for up to seven years to meet tax, accounting, and consumer-protection obligations. Support emails are kept for up to three years. Analytics data is retained in aggregate for up to 26 months.
When information is no longer needed, we delete it or anonymise it. Some records may be kept longer where the law requires.
7. How we protect information
The site uses HTTPS encryption. Payment card data is handled by a PCI-compliant processor and is never stored on our servers in full. Access to order data is limited to team members who need it.
No method of transmission or storage is completely secure. If a breach affects your information, we will notify you and the relevant authorities as required by law.
8. Your privacy rights
Depending on where you live, you may have the right to:
- Know what personal information we hold about you.
- Request a copy of that information.
- Correct inaccurate information.
- Delete information, subject to legal retention requirements.
- Opt out of marketing at any time.
- Not be discriminated against for exercising a privacy right.
California residents have additional rights under the CCPA/CPRA, including the right to know, delete, correct, and limit the use of sensitive information. We do not sell or share personal information as those terms are defined by California law.
To exercise a right, email hello@draeko.shop. We may need to verify your identity before acting on a request, and we will respond within the time required by applicable law.
9. Children
The store is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us and we will delete it.
10. Changes to this policy
We may update this policy as the store or the law changes. The date at the top shows the latest revision. Material changes will be announced on the site or by email where appropriate.
11. Contact us
Questions about this policy, or a request about your information, can go to the same inbox as everything else.
We are on the other end.
Questions about an order, a return, or a very specific toy? Write to us and a real person will answer.
Phone
Studio
121 SW Morrison Street, Suite 600
Portland, OR 97204