Terms of service

1. Acceptance of these terms

These terms govern your use of draeko.shop and any purchase you make from it. By browsing the site, creating an account, or placing an order, you agree to them. If you do not agree, please do not use the site.

You must be at least 18 years old, or have permission from a parent or guardian, to place an order.

2. Products and availability

We describe every product as accurately as we can, including materials, dimensions, and care instructions. Photographs are representative; slight colour variation between screens and real life is normal.

Stock is limited. An item in your cart is not reserved until checkout is complete. If an item becomes unavailable after you order, we will contact you and refund that portion of the order.

3. Prices and errors

Prices are shown in US dollars and may change without notice. The price charged is the price displayed at the moment you complete checkout, plus applicable sales tax and shipping.

If a product is listed at an obviously incorrect price, we may cancel the order and refund you in full, even after an order confirmation has been sent. We will tell you if that happens.

4. Orders and payment

An order is an offer to buy. Our acceptance occurs when we send a shipping confirmation. We may refuse or cancel an order where we suspect fraud, where stock is unavailable, or where there is a pricing error.

By submitting payment information you confirm that you are authorised to use the payment method. Payments are processed by a third-party provider subject to its own terms.

5. Shipping, returns, and warranty

Delivery times, rates, and restrictions are set out in our shipping policy. Returns, refunds, and the 90-day workmanship warranty are set out in our returns policy. Those pages form part of these terms.

Risk of loss passes to you when the carrier marks the parcel as delivered at the address you supplied.

6. Accounts and site use

You are responsible for keeping your account password confidential and for activity under your account. Do not use the site to break the law, interfere with its operation, scrape it at scale, or attempt to access information that is not yours.

We may suspend or close an account that violates these terms or is used for fraudulent activity.

7. Intellectual property

The draeko name, logo, product photography, copy, and site design are owned by draeko or licensed to us. You may view and share pages for personal, non-commercial use. You may not copy, resell, or use our content or images in advertising without written permission.

Product names and third-party marks mentioned on the site belong to their respective owners.

8. Reviews and user content

If you submit a review, photo, or other content, you grant us a non-exclusive, royalty-free licence to use, reproduce, and display it in connection with the store. You confirm that you own the content and that it does not infringe anyone else’s rights.

We may remove content that is unlawful, misleading, abusive, or unrelated to the product.

9. Disclaimers

The site and products are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Pet toys are not indestructible. Always supervise play, inspect toys for damage, and remove any toy that has been torn or punctured. Nothing on this site is veterinary advice.

10. Limitation of liability

To the fullest extent permitted by law, draeko is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from your use of the site or products.

Our total liability for any claim relating to an order is limited to the amount you paid for that order. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

11. Indemnification

You agree to indemnify and hold draeko harmless from claims, losses, and expenses arising from your breach of these terms, your misuse of the site, or content you submit.

12. Governing law

These terms are governed by the laws of the State of Oregon, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Multnomah County, Oregon, and you consent to their jurisdiction.

Nothing here removes any right you have under mandatory consumer-protection law in your state of residence.

13. Changes to these terms

We may update these terms from time to time. The revision date at the top of the page shows the current version. Continuing to use the site after a change means you accept the updated terms.

14. Contact

Questions about these terms can be sent to the addresses below.